We get it – you’re stretched thin. You have a lot on your plate and sometimes it feels like there aren’t enough hours in the day to give everything the attention it needs. You can’t be available all of the time, and critical issues always seem to arise at the worst possible moment.
The best security requires constant attention – not just the few minutes you can scrape together between your other responsibilities. And in the ever-changing world of security, it’s hard to stay on top of every threat, every issue, every update…
That’s where we come in, with our team of engineers working 24/7 to take care of your network security appliance.
We’ve spent years learning and working with network security appliances. The technology investments we’ve made give us the tools and resources needed to provide the exacting management that your network security needs and deserves. Our extensive experience allows us to get to the root of your issue and troubleshoot quickly. We’ll provide you the support you need, right when you need it, with our unlimited troubleshooting and 24/7 security monitoring. That’s why even organizations with their own in-house IT department choose to partner with us: because we can increase your productivity and efficiency, while giving you peace of mind.
Our management services include the following features, designed to support you and give you total confidence in your network security:
- 24/7 security monitoring
- Proactive communications and alerts
- Performance and feature optimization
- Unlimited configuration and policy changes including rule set review and revision
- Answer general questions and address product issues
- Unlimited troubleshooting support
- Provide threat detection help and guidance
- Extended policy configuration guidance
- Site-to-site VPN management, as well as remote user VPN management
- Detailed weekly reporting
- Notification of connectivity issues, including ISP routers (Up/Down notifications)
- Application of firmware updates – keeping the appliance software up to date
- Configuration backups
- Administration of warranty replacement if/when needed
- Custom configuration of Internet browsing to help you understand and control your bandwidth consumption, limit or block streaming services and access by user or user group
- Priority response of support requests submitted via phone or email
- Direct access to senior technical support engineers
Call us toll free:1 800 292 3537
You're one click away from a FREE security assessment contact us