Desktop and Server Support

desktop server support imageOnline Technology Management is deeply rooted in server and desktop/workstation support. Since our founding way back in 1989, we have demonstrated a sense of urgency in troubleshooting our customers’ servers and workstations, and a commitment to designing networks with an eye toward maximum uptime and productivity. Staying true to these key goals has helped us to grow, evolve, and keep up with ever-changing technology.

OTM customizes support services as your needs require. OTM has provided everything from help desk augmentation for major enterprises, both national and international, to personalized IT Management for small and mid-sized businesses. Our complete network management services provide a low-cost option to companies without an in-house IT department, while offering on-demand resources, including a pool of highly trained and qualified technicians.

Got an in-house IT staff? OTM can provide a rich resource of information and assistance when things get overwhelming. Our managed network services proactively alert you of issues, test and deploy patches, ensure your anti-virus is enabled and updated, and include the following for one fixed, budget-friendly monthly cost:

Server Management

  • 24/7 monitoring
  • Alert validation and escalation
  • Troubleshooting and remote full remediation
  • Backup verification
  • Patch management, including testing before deployment
  • Anti-virus update verification
  • Executive reporting
  • Support for Windows Server 2012 and up, including Active Directory, Exchange, Blackberry, Virtual Hosts, File and Print, DNS, and DHCP
Desktop Management
  • 24/7 monitoring
  • Alert validation and escalation
  • Troubleshooting and remote full remediation
  • Patch management including testing before deployment
  • Anti-virus update verification
  • Executive reporting
Don’t need full-time help? OTM offers its services on an hourly, as-needed basis too.

Why not contact us now to discuss your pain points and how OTM can reduce your stress?

Call us toll free:
1 800 292 3537

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